Shipping Policy

Caribbeña currently ships to Puerto Rico and the continental United States.
At this time, we do not offer international shipping.

Shipping Method & Rates

• All orders are shipped via USPS.

• We offer a flat rate shipping fee of $5 on all orders.

• Every shipment includes a tracking number so you can monitor its status in real time.

Processing Time

• In-stock or ready-to-ship items are processed within 1–3 business days after payment is received.

• Handmade items require additional time, with an estimated processing window of 5–7 business days. Please note: this may vary slightly depending on the item.

• Once shipped, USPS delivery typically takes 1–5 business days, although we cannot guarantee exact delivery times.

• If you experience shipping delays, we recommend contacting USPS directly for assistance.

Address Accuracy

Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address provided at checkout. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for additional shipping fees to resend the package.

Out-of-Stock Items

While we strive to keep our inventory up-to-date, in rare cases, an item in your order may be out of stock. If this occurs:

• You will be notified via email.

• You may choose to replace the item with another of equal value or receive a full refund for the unavailable item.

• Refunds will be issued to your original payment method.

Accepted Payment Methods

We accept the following forms of payment:

• Credit Cards: Visa, MasterCard, American Express, Discover

• Digital Payments: Apple Pay, Google Pay, PayPal, and ATH Móvil

Additional Notes

• During peak seasons, holidays, or special promotions, shipping and processing times may take longer than usual.

• We recommend reviewing our Return Policy and Terms of Use for more information on our services and policies.